Our Handmade Jewellery
Most of the jewellery you will see on this website is handmade by Julie or Jo. For this reason, we can often customise a product for you. For example, if you would like a red heart instead of a blue one on a bouquet charm, or different wording on the message card, you only have to ask and we will do our best to accommodate you.
We use sterling silver in all handmade items but you will sometimes also see that the item includes gold vermeil. This is also known as "silver gilt" and is sterling silver plated with a think layer of gold (at least 2.5 microns thick). It is usually considered finer than gold plated jewellery which can be plated over base metal.
Our Ring Bearer Bow Ties & Collars
These are all handmade by Jo and available in a number of sizes. However, every dog is different and, if you have any queries about sizing, please message us before placing your order.
Please note that our collar designs are a decorative item designed for occasional use and contain small parts. Pet safety first - please monitor your pet whilst wearing decorative items.
Our Curated Items
Items that are not handmade by us have been specially chosen for this website because we like them! They are not available on our Little Lockets London Etsy website. Orders placed for these items are sent directly from the manufacturer but, if you experience any problems with your order, please contact us.
All the reviews you see on this website are genuine reviews (although we have changed names to preserve confidentiality). They have been gained through sales of the items to which they refer either on this site or where those items are for sale on our Little Lockets London page at Etsy.
- How long are shipping times?
Shipping times vary for each product. Generally, items that are handmade by us ship within 7 working days. Items that come via our suppliers will take longer (up to 30 days). You will find shipping details for each product on their description page.
- What's your return policy?
Please contact us as soon as possible if your product is faulty. Tell us what went wrong, send along a pic, and we’ll generally refund your item rather than ask you to return it (with a few exceptions).
- Can I cancel my order?
Cancellations are possible in some circumstances. We cannot cancel items that have been personalised or custom orders. If you want to cancel an order, please let us know and we will do our best to resolve this with you.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give resolve this by either sending the correct item or providing you with a refund.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll do our best to resolve it with you.
6. Can I speak to someone?
Of course! We are a small business and answer all questions personally - no robots!